Refund policy

Return & Refund Policy

At The Curvy District, we want you to love what you ordered! If something isn't right, we're here to help.

Return Window Return requests must be submitted within 7 days of the delivery date as shown by tracking. For split package orders, the 7-day window starts from the final package delivery date. Items must be shipped back within 7 days of return approval to qualify for a full refund.

How to Start a Return: To initiate a return, visit our Returns Portal at https://thecurvydistrict.com/apps/redo/returns-portal/login or click "Returns & Exchanges" in our menu. Once your request is submitted, you will receive instructions on next steps including return shipping details.

Once your return request is approved, ship your item(s) to: Returns Department 17300 Railroad street Unit D, City of Industry, CA 91748

Eligible Returns We accept returns for items that are:

  • Damaged or defective upon arrival
  • Incorrect items received

  • Non-Eligible Returns We do not accept returns for:

    • Change of mind or wrong size ordered
    • Items that have been worn, washed, or altered
    • Items returned outside the 7-day window

    Restocking Fee Orders returned without meeting the above criteria are subject to a 20% restocking fee, or the return may be declined entirely.

    Refunds Please allow 5–7 business days from the date we receive your returned package for your return to be processed. You will receive a confirmation email once your return has been reviewed and processed. Original shipping and handling charges are non-refundable.

    Return Shipping Return shipping is the customer's responsibility unless the return is due to a shipping error or a damaged/defective item.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return go to https://thecurvydistrict.com/apps/redo/returns-portal/login or click "Return & exchanges" in our menu

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thecurvydistrict@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
We do not accept exchanges of any kind. 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return,and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thecurvydistrict@gmail.com